This Privacy Policy explains how Ivamora collects, uses and protects your personal information when you visit our website, place an order, contact us or interact with us on social media. “Personal information” means any information that can be used to identify you, as described below.
Who we are
Ivamora is a fashion brand operated by Azul GZ, a company registered in the Netherlands. Azul GZ is responsible for handling your personal information.
Azul GZ
Turnstraat 22, 3078 ZM Rotterdam, The Netherlands
Email: info@ivamora.com
We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, as a Dutch company, the EU General Data Protection Regulation (GDPR).
Personal information we collect
We may collect the following types of personal information:
– Contact details: name, address, phone number and email address
– Account and technical data: login details, IP address, browser type, device information, general location, pages visited and session length
– Order details: products ordered, order history, delivery address, payment method and order status
– Communication: messages you send us by email, social media or through customer care
– Marketing preferences: your consent and preferences for receiving news and offers
– Social media activity: your interactions with our content on social platforms
– Cookies and similar technologies: see the Cookies section below
We don’t store your full card details. Payments are handled securely by our payment providers.
Why we use your information
We use your personal information to:
– Process and deliver your orders, handle payments and provide customer care
– Send you marketing messages, only where you’ve given your consent
– Analyse and improve our website, products and services
– Prevent fraud and keep our website secure
– Meet our legal and tax obligations
Where the GDPR applies, our legal bases are: performing our contract with you, your consent (for marketing), our legitimate interests (website analysis, fraud prevention and security), and complying with legal obligations.
Marketing communication
In line with the Spam Act 2003, we only send marketing emails or text messages if you’ve given us your consent. Every message includes an easy way to unsubscribe, and you can also opt out at any time by emailing info@ivamora.com.
Cookies
Our website uses cookies and similar technologies to make the website work, analyse traffic and personalise content and ads. Non-essential cookies, such as analytics and advertising cookies, are only used once you’ve accepted them through our cookie banner. You can change your cookie preferences at any time in your browser settings or via the cookie banner.
How we share your information
We never sell your personal information. We may share it with trusted third parties, such as:
– Service providers for hosting, analytics, email and SMS, and customer care
– Payment providers (for credit and debit cards, Apple Pay and Google Pay) and delivery partners, to process and deliver your order
– Platform providers such as Shopify, Klaviyo and Meta, as far as needed to provide our services
– Marketing and affiliate partners, only with your consent
– Government authorities, where required or authorised by law
We have agreements in place with our service providers to make sure your information is handled securely and lawfully.
Overseas disclosure
As Ivamora is operated by a company based in the Netherlands, your personal information will be disclosed to and stored outside Australia. This includes the Netherlands and other countries in the European Economic Area, and the United States, where some of our service providers (such as Shopify, Klaviyo and Meta) may store information. We take reasonable steps to make sure overseas recipients protect your information in line with the Australian Privacy Principles, for example through standard contractual clauses approved by the European Commission.
Data security
We take reasonable technical and organisational steps to protect your information, including:
– SSL encryption
– Access controls and authentication
– Regular security checks
– Secure data storage
How long we keep your information
We only keep your personal information for as long as needed for the purposes above, or to meet legal obligations:
– Order and account data: 7 years (in line with Dutch tax law)
– Marketing consent: until you unsubscribe or withdraw your consent
– Customer care conversations: up to 2 years after our last contact
– Analytics and cookies: as described in our cookie settings
Your rights
You have the right to:
– Access the personal information we hold about you
– Correct information that is inaccurate, out of date or incomplete
– Ask us to delete your information
– Ask us to limit how we use your information
– Receive your information in a usable format
– Object to processing based on legitimate interests or for marketing
– Withdraw your consent at any time, for marketing or optional data collection
To make a request, email us at info@ivamora.com. We’ll respond within 30 days.
Complaints
If you have a concern about how we handle your personal information, please contact us first at info@ivamora.com. We’ll respond within 30 days. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. You can also contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.
Changes to this policy
We may update this Privacy Policy from time to time. Any significant changes will be published on our website, so please check this page regularly.
Company details
Company name: Azul GZ
Address: Turnstraat 22, 3078 ZM Rotterdam, The Netherlands
Chamber of Commerce (KvK) number: 42128288
VAT number: NL005516569B14
Email: info@ivamora.com