30-day returns
At Ivamora, we want you to love what you wear. If something isn’t quite right, you can return or exchange it within 30 days of delivery. Our change-of-mind policy is in addition to your rights under the Australian Consumer Law, which always apply.
Return conditions
To be eligible for a change-of-mind return or exchange, items must be:
– Unworn, unwashed and unaltered
– In their original condition, with all tags still attached
– Returned in their original packaging where possible
– Accompanied by proof of purchase, such as your order number
Please try items on carefully, on clean skin and without make-up, perfume or deodorant that could mark the fabric.
Items we can’t accept for change of mind
For hygiene reasons, we can’t accept change-of-mind returns on:
– Underwear and lingerie
– Swimwear with the hygiene liner removed
– Earrings and body jewellery
– Items marked as final sale at the time of purchase
– Gift cards
These exceptions don’t apply if an item is faulty. Your rights under the Australian Consumer Law always remain in place.
Exchanges
Need a different size or colour? We’re happy to help. Email us at info@ivamora.com with your order number and the item you’d like instead. If it’s in stock, we’ll reserve it for you and send it out as soon as we’ve received your return. Shipping on your new item is free.
If the size or colour you’d like isn’t available, we’ll offer you a refund instead.
How to return or exchange
Returning an item takes five simple steps:
- Email us at info@ivamora.com within 30 days of delivery
- Include your order number, the item(s) you’d like to return and whether you’d like a refund or an exchange
- You’ll receive an email with clear return instructions and the returns address
- Send your item back within 14 days of receiving our instructions
- Keep your proof of postage until your return has been processed
Please don’t send items back without contacting us first, so we can process your return quickly and correctly.
Returns address (once approved)
Turnstraat 22
3078 ZM Rotterdam
The Netherlands
Return shipping costs
For change-of-mind returns and exchanges, return shipping costs are paid by the customer. We recommend using a tracked service, as we can’t take responsibility for returns that don’t reach us.
If your item is faulty, damaged or not what you ordered, you won’t pay any return costs.
Refunds
Once we’ve received and checked your return, we’ll let you know by email. Your refund will be processed within 5 business days, using the same payment method you used for your order. Depending on your bank or payment provider, it can take a few extra days for the refund to appear in your account.
If an item is returned that doesn’t meet our return conditions, we’ll contact you to discuss your options.
Faulty or damaged items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If your item is faulty or arrived damaged, please email us as soon as possible at info@ivamora.com with your order number and clear photos. We’ll sort out a repair, replacement or refund, at no extra cost to you.
Need help?
Not sure about your size, or have a question about your return? Email us at info@ivamora.com. We’re happy to help and usually reply within 24 hours on business days.
Company details
Company name: Azul GZ
Address: Turnstraat 22, 3078 ZM Rotterdam, The Netherlands
Chamber of Commerce (KvK) number: 42128288
VAT number: NL005516569B14
Email: info@ivamora.com