Free shipping Australia-wide
At Ivamora, shipping is always free on every order, with no minimum spend. There’s no code needed: free shipping is applied automatically at checkout. The price you see in your cart is the price you pay.
Tracked delivery
Every order is sent with a secure, fully tracked shipping method. As soon as your order has been dispatched, you’ll receive an email with your tracking link, so you can follow your parcel every step of the way.
Processing times
We aim to process all orders placed before 11pm (AEST) on the same business day. We process orders Monday to Friday, excluding public holidays. Orders placed on the weekend are processed on the next business day.
During busy periods, such as sales and holiday seasons, processing may take 1–3 business days.
Delivery times
Once your order has been dispatched, delivery usually takes 7–10 business days. Delivery times are estimates and may vary slightly depending on your location, carrier volumes or customs clearance.
Shipping overview
Destination: Australia (all states and territories)
Shipping cost: Free
Minimum order: None
Delivery time: 7–10 business days
Tracking: Included with every order
No surprise costs
All prices are in Australian dollars (AUD) and include GST where applicable. You won’t pay any extra shipping charges or customs fees on delivery.
Changing or cancelling your order
We process orders quickly, so we can’t always change or cancel an order once it’s been placed. If you need to make a change, please email us as soon as possible at info@ivamora.com and we’ll do our best to help before your order is dispatched. If your order is already on its way, you can still use our 30-day change-of-mind returns policy.
Checking your delivery address
Please double-check your delivery address before placing your order. If you notice a mistake, contact us straight away at info@ivamora.com. We’ll do our best to update it, but we can’t guarantee changes once your order has been processed.
Haven’t received your order?
If your parcel hasn’t arrived, please check the following first:
– Check your tracking link for the latest update
– Look in your letterbox and usual safe places
– Ask your neighbours or other members of your household
– Check whether your parcel has been left at a post office or parcel locker
Still can’t find it? Email us at info@ivamora.com and we’ll look into it right away. If your parcel is lost in transit, we’ll send you a replacement or a full refund.
Damaged parcels
If your order arrives damaged, we’re really sorry! Please email us as soon as possible at info@ivamora.com with your order number and clear photos of the item and packaging. We’ll sort out a replacement or refund quickly, at no extra cost to you. This doesn’t affect your rights under the Australian Consumer Law.
Returns
Not quite right? You can return items within 30 days of delivery. For full details, see our Returns & Refunds page.
Questions?
Our customer care team is happy to help. Email us at info@ivamora.com and we’ll usually reply within 24 hours on business days.
Company details
Company name: Azul GZ
Address: Turnstraat 22, 3078 ZM Rotterdam, The Netherlands
Chamber of Commerce (KvK) number: 42128288
VAT number: NL005516569B14
Email: info@ivamora.com